Terms of Use

Glossary of key terms

To make this document easier to read, here are the main concepts used throughout:

• Personal data: any information that identifies or makes it possible to identify a person — such as a name, email address, or IP address.
• Sensitive data: a special category of data with greater potential for discrimination, such as racial origin, religious beliefs, health data, or biometric data.
• Controller: the company or person who decides why and how personal data is processed. On this site, the controller is Caio Ramos da Silva LTDA.
• Processor: a company or person that processes personal data on behalf of the controller, following their instructions — such as the hosting and email delivery providers we use.
• Processing: any operation performed on personal data — collection, storage, use, sharing, anonymisation, or deletion.

1. Introduction and acceptance

These Terms of Use ("Terms") govern access to and use of the caio-ramos.com website ("Site"), maintained by:

• Legal name: Caio Ramos da Silva LTDA
• CNPJ (Brazilian company registration): 57.837.838/0001-51
• Size: Micro-enterprise (ME)
• Registered address: Avenida Paulista, 1106, Suite 01 / Floor 16, Bela Vista, São Paulo/SP, CEP 01310-914, Brazil
• Contact: hello@caio-ramos.com

For the purposes of these Terms, "we", "our", and "Caio Ramos" refer to the entity identified above. "You" or "User" refers to any person who accesses or uses the Site.

By accessing the Site, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use the Site.

These Terms must be read alongside our Privacy Policy, available at caio-ramos.com/en/privacy. The two documents form an integrated regulatory framework: the Terms govern the conditions of use of the Site and the rights and obligations of the parties; the Privacy Policy governs the processing of your personal data. In the event of any conflict between the two documents in matters of data protection, the Privacy Policy prevails.

2. Purpose of the Site

The Site has a professional and institutional purpose: to present the portfolio, services, and positioning of Caio Ramos da Silva LTDA as a YouTube Growth Strategist and Thumbnail Designer. The Site is not a shop, marketplace, or direct service delivery platform — contact and any contracting take place through external channels.

The Site also provides CRIA, a beta AI assistant designed exclusively to answer questions about the portfolio and the company's positioning, as described in the Privacy Policy.

3. Target audience and minors

The Site is intended exclusively for professionals, companies, and agencies interested in the YouTube growth strategy and thumbnail design services offered by Caio Ramos da Silva LTDA. The content, vocabulary, and purpose of the Site are strictly professional and are not directed at minors.

Use of the Site by persons under 18 years of age is not permitted without the supervision and express consent of a legal guardian. If we identify the submission of personal data by a minor, that data will be deleted immediately.

The CRIA assistant does not store conversations — interactions are ephemeral and disappear upon closing the session, regardless of who initiated them.

4. Intellectual property

4.1 Proprietary content

The structure, design, visual identity, texts, logos, trademarks, graphic elements, and other original content of the Site are the exclusive property of Caio Ramos da Silva LTDA, protected under Brazilian copyright law (Lei nº 9.610/1998), industrial property law (Lei nº 9.279/1996), and applicable legislation.

4.2 Client work

Part of the portfolio displayed on the Site consists of work carried out for clients — including thumbnails, graphic pieces, and design projects — which are displayed with the authorisation of the respective rights holders. Such work belongs to the contracting clients, and its display does not transfer any rights over it to the User.

4.3 What you may and may not do

Users are permitted to view the Site's content for personal and informational purposes.

The following are expressly prohibited without the prior written authorisation of Caio Ramos da Silva LTDA:

• Reproducing, copying, redistributing, or publishing any content from the Site, in whole or in part;
• Using portfolio works — whether proprietary or belonging to clients — for commercial, promotional, or any other purpose;
• Removing, altering, or concealing copyright or intellectual property notices;
• Creating derivative works based on the Site's content without authorisation;
• Using the name, trademark, or visual identity of Caio Ramos da Silva LTDA without permission.

5. Acceptable use

5.1 General rules

Users undertake to use the Site lawfully, ethically, and in accordance with these Terms, applicable Brazilian legislation, and good digital conduct.

5.2 Prohibited conduct

The following are expressly prohibited:

• Using programmes, scripts, bots, robots, crawlers, or any automated method to access, copy, monitor, index, or extract content from the Site without express authorisation;
• Overloading the Site's infrastructure with excessive or unreasonable volumes of requests;
• Carrying out or attempting to carry out denial-of-service attacks (DoS/DDoS), vulnerability scans (port scanning), or any action that compromises the security or availability of the Site;
• Attempting to bypass, disable, or interfere with the Site's security mechanisms;
• Using the CRIA assistant for purposes other than its stated purpose — answering questions about the portfolio and positioning — including attempts to extract data, manipulate the system, or generate inappropriate content;
• Inserting, transmitting, or attempting to introduce viruses, malware, or malicious code of any kind;
• Masking identity or connection origin when interacting with the Site.

Technical protection measures. To preserve the security, integrity, and availability of the Site and the data processed on it, we adopt technical protection measures that may be applied automatically and without prior notice whenever we identify conduct prohibited under these Terms — including, without limitation, unauthorised automated access, content scraping, anomalous request volumes, or attempts to compromise the Site's security. Such measures may include the partial or total, temporary or permanent limitation or blocking of access from the source of the conduct. For security reasons, we do not detail the specific technical mechanisms employed. The application of these measures is grounded in the protection of security and the prevention of fraud and abuse (Art. 7(IX) and Art. 6(VII) of the LGPD; Art. 6(1)(f) and Recital 49 of the GDPR) and does not constitute a waiver of any other measures set out in these Terms or under applicable legislation.

6. CRIA assistant — specific conditions of use

CRIA is provided in beta, on an experimental basis, and may be modified, suspended, or discontinued at any time without prior notice. CRIA is a generative artificial intelligence system — it is not a human being. Responses are generated automatically by language models and may contain inaccuracies. By using it, the User acknowledges that:

• CRIA is intended exclusively for informational purposes relating to the portfolio and positioning;
• Responses generated by artificial intelligence may contain inaccuracies and do not constitute advice, professional guidance, or a contractual commitment;
• Inserting personal data, confidential information, or any sensitive data into messages sent to CRIA is prohibited;
• Automated or abusive use of CRIA — including by scripts, bots, or mass requests — is expressly prohibited and may result in access being blocked.

7. Limitation of liability

The Site is provided "as is". Caio Ramos da Silva LTDA will make reasonable efforts to keep the Site available and up to date, but does not guarantee uninterrupted availability, absence of errors, or fitness for any specific purpose of the User.

We are not liable for:

• Damages arising from use of or inability to use the Site;
• Inaccuracies in responses generated by CRIA;
• Content of external links that may appear on the Site, which are subject to third-party policies;
• Interruptions due to maintenance, technical failures, or causes beyond our control.

Should the Site in future make a restricted area available for external clients, specific conditions of use will be presented at the point of access.

8. Violations, protection measures, and liability

In the event of a violation of these Terms, we will take measures proportionate to the nature and severity of the conduct, as described below. The measures set out in this Section are independent and cumulative and may be applied individually or jointly, in any order, according to the circumstances. The order in which they appear is for expository purposes only and does not establish a mandatory sequence.

8.1 Technical protection measures (immediate application)

The technical measures described in Section 5.2 may be applied automatically and without prior notice, independently of any prior notification, whenever conduct prohibited under these Terms is identified.

8.2 Enforcement measures

Without prejudice to the technical measures above, we reserve the right, at our discretion and according to the severity of the conduct, to:

• Notify the User and request the immediate cessation of the conduct;
• Suspend or block access to the Site or to specific features;
• Preserve technical evidence of the conduct for investigation and possible liability purposes;
• Where the conduct causes verifiable harm — such as the unauthorised reproduction of portfolio works or abusive use of the infrastructure — take such legal action as may be appropriate, including judicial proceedings for damages, under applicable Brazilian legislation.

A preference for notification and amicable resolution, when adopted, does not imply a waiver of the right to legal action, nor does it condition the application of other measures, including the immediate blocking provided for in Section 8.1.

8.3 Liability for misuse

The obligation to compensate is graduated according to the degree of fault of the infringing party, and in all cases is limited to damages actually proven:

8.3.1 — Wilful misconduct or bad faith. In the event of wilful or bad-faith violation of these Terms — including unauthorised reproduction of portfolio content, abusive use of the infrastructure or the CRIA assistant with the intent to cause harm or obtain an undue advantage — the infringing User undertakes to compensate Caio Ramos da Silva LTDA for damages actually proven, including demonstrated loss of profits and reasonable legal fees.

8.3.2 — Gross negligence. The obligation to compensate set out in item 8.3.1 extends to conduct carried out with gross negligence — understood as a manifest failure of the duty of care, even without intent to cause harm — such as large-scale automated content extraction or significant infrastructure overloading resulting from careless use, likewise limited to damages actually proven.

8.3.3 — Limits and good faith. This clause does not cover hypothetical, unproven indirect, or presumed damage, and does not apply to good-faith use of the Site within its stated purpose. The obligation to compensate is limited to actual proven harm and survives termination of use of the Site.

9. Changes

We may update these Terms periodically. The version number and date of the last update are indicated at the top of this document.

Non-material changes (wording adjustments, corrections, legal reference updates) take effect on the date of publication. Continued use of the Site implies awareness of these changes.

Material changes — those that substantially affect User rights, use restrictions, or intellectual property protection — will be notified by means of a prominent notice on the Site for at least 15 (fifteen) days before taking effect. If you do not agree with the changes, you must cease using the Site.

10. Applicable law and jurisdiction

These Terms are governed by Brazilian law. In business-to-business relationships, the courts of the district of São Paulo/SP, Brazil, are elected as the exclusive venue for resolving disputes arising from these Terms. In relationships with individuals acting as consumers, the provisions of the Brazilian Consumer Protection Code (Lei nº 8.078/1990) apply, including the consumer's right to bring proceedings before the court of their domicile.

For data subjects located in the European Union or the United Kingdom, disputes specifically relating to the processing of personal data under the GDPR or the UK GDPR may be referred to the data protection supervisory authority of the data subject's country of residence — independently of the elected contractual forum and without prejudice to available judicial remedies. The right to refer a matter to the supervisory authority is a right of the data subject that cannot be overridden by a choice of forum clause.

11. Contact

For questions, notifications of intellectual property infringement, or any matter relating to these Terms:

Caio Ramos da Silva LTDA
CNPJ: 57.837.838/0001-51
Email: hello@caio-ramos.com